HP LASERJET RESOURCES

A General Approach to Paper Jam Errors in Laser Printers

Chronic paper jam messages are difficult to troubleshoot because there are multiple causes and many parts that might be responsible. This troubleshooting scheme will help you pinpoint the problem quickly.

The first thing to do is verify you have paper jam error. In printers with warning lights only, it will likely be a single flashing paper jam attention light. For HP LaserJet printers with displays, paper jams are indicated by a 13 error, while Lexmark laser printers use a “200” series error.

Which Kind of Jam Do You Have?

  • If the paper jam error message occurs at power-up, go to 1.
  • If the message occurs after a print job is initiated and no printer is found in the printer, go to 2.
  • If the message occurs after a print job is initiated and there is paper found inside the printer, go to 3.
fan art

A General Approach to Paper Jam Errors in Laser Printers

Chronic paper jam messages are difficult to troubleshoot because there are multiple causes and many parts that might be responsible. This troubleshooting scheme will help you pinpoint the problem quickly.

The first thing to do is verify you have paper jam error. In printers with warning lights only, it will likely be a single flashing paper jam attention light. For HP LaserJet printers with displays, paper jams are indicated by a 13 error, while Lexmark laser printers use a “200” series error.

Which Kind of Jam Do You Have?

  • If the paper jam error message occurs at power-up, go to 1.
  • If the message occurs after a print job is initiated and no printer is found in the printer, go to 2.
  • If the message occurs after a print job is initiated and there is paper found inside the printer, go to 3.

A General Approach to Paper Jam Errors in Laser Printers

Chronic paper jam messages are difficult to troubleshoot because there are multiple causes and many parts that might be responsible. This troubleshooting scheme will help you pinpoint the problem quickly.

The first thing to do is verify you have paper jam error. In printers with warning lights only, it will likely be a single flashing paper jam attention light. For HP LaserJet printers with displays, paper jams are indicated by a 13 error, while Lexmark laser printers use a “200” series error.

Which Kind of Jam Do You Have?

  • If the paper jam error message occurs at power-up, go to 1.
  • If the message occurs after a print job is initiated and no printer is found in the printer, go to 2.
  • If the message occurs after a print job is initiated and there is paper found inside the printer, go to 3.
jammed printer


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