HP LASERJET RESOURCES

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Unintended Copies from HP LaserJet

PROBLEM.
Multiple copies produced when a single print is requested.

SOLUTION.
Change the "Copies" printer menu setting to "1."

EXPLANATION.
Most printers have a menu setting for “Copies” that is useful for testing toner cartridges and fusers, but is potentially confusing for the end user.

On the 4200/4300 series, for example, the copies setting is found in the Printing submenu under Configure Device, and the allowable range of values is 1 to 32,000. If the value is set to 100, for example, the printer will print 100 copies of whatever you tell it to print – including not only jobs from the computer, but also internal prints like configuration pages. Most of the time, you just want to print single copies, and so the default setting is “COPIES = 1”.

Few are aware that this setting exists, so it is not surprising that we get calls complaining that a printer is printing unwanted multiples. This can be a software/driver setting as well, but it usually just turns out to be the “Copies” setting. Set it (and any corresponding settings on the computer) to “COPIES = 1” unless you specifically want to print multiples.

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Unintended Copies from HP LaserJet

PROBLEM.
Multiple copies produced when a single print is requested.

SOLUTION.
Change the "Copies" printer menu setting to "1."

EXPLANATION.
Most printers have a menu setting for “Copies” that is useful for testing toner cartridges and fusers, but is potentially confusing for the end user.

On the 4200/4300 series, for example, the copies setting is found in the Printing submenu under Configure Device, and the allowable range of values is 1 to 32,000. If the value is set to 100, for example, the printer will print 100 copies of whatever you tell it to print – including not only jobs from the computer, but also internal prints like configuration pages. Most of the time, you just want to print single copies, and so the default setting is “COPIES = 1”.

Few are aware that this setting exists, so it is not surprising that we get calls complaining that a printer is printing unwanted multiples. This can be a software/driver setting as well, but it usually just turns out to be the “Copies” setting. Set it (and any corresponding settings on the computer) to “COPIES = 1” unless you specifically want to print multiples.

Unintended Copies from HP LaserJet

PROBLEM.
Multiple copies produced when a single print is requested.

SOLUTION.
Change the "Copies" printer menu setting to "1."

EXPLANATION.
Most printers have a menu setting for “Copies” that is useful for testing toner cartridges and fusers, but is potentially confusing for the end user.

On the 4200/4300 series, for example, the copies setting is found in the Printing submenu under Configure Device, and the allowable range of values is 1 to 32,000. If the value is set to 100, for example, the printer will print 100 copies of whatever you tell it to print – including not only jobs from the computer, but also internal prints like configuration pages. Most of the time, you just want to print single copies, and so the default setting is “COPIES = 1”.

Few are aware that this setting exists, so it is not surprising that we get calls complaining that a printer is printing unwanted multiples. This can be a software/driver setting as well, but it usually just turns out to be the “Copies” setting. Set it (and any corresponding settings on the computer) to “COPIES = 1” unless you specifically want to print multiples.

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